Customer Support
We are here to help.
Real support from the people who build and run our products. Whether it is a website, a product, an AI tool, or one of our ChatGPT applications, reach out and we will help you get unblocked.
Support hours
Monday–Friday
9:00–18:00 UTC
Support is closed on public holidays. Messages received outside these hours are answered the next business day. Critical security reports are triaged as soon as we see them.
What we can help with
- Questions about our services, process, and pricing.
- Technical issues with products, AI tools, and Codex plugins and ChatGPT applications we operate.
- Account access, billing, and invoice questions.
- Bug reports and feature requests.
- Privacy, data-access, and data-deletion requests.
- Security vulnerability disclosure.
For issues with your ChatGPT account, subscription, or the GPT Store platform, contact OpenAI Support directly. We can help with the applications we operate, but we cannot modify your OpenAI account.
Support FAQs
Answers to common support questions
How quickly will I hear back?
We respond to most support requests within one business day (Monday–Friday, 9:00–18:00 UTC). Complex technical issues may take longer, and we will give you an estimated timeframe for resolution.
Where can I get help with a Codex plugin, GPT, or ChatGPT app?
Email us with the plugin or app name, installed version, host (Codex or ChatGPT), and a redacted description of the issue. Do not include API keys, passwords, access tokens, or full private conversation logs. If the problem relates to your ChatGPT account, billing, or the platform itself, you should also contact OpenAI Support, as we do not control those systems.
I want my data deleted. What should I do?
Email us with the subject line "Data deletion request" and tell us which product, app, or conversation the request relates to. We can act on data we hold, such as support correspondence. For OpenAI conversations, connected-provider records, or local artifacts, use the relevant platform controls or delete your local files. We will confirm your identity where needed and action the request within the timeframes required by law, normally within 30 days.
Do you offer ongoing support after a project launches?
Yes. Every project includes a 30-day post-launch support window for defects covered by the agreed scope. After that, you can move to a monthly retainer for updates, iterations, and ongoing design or development support.
How do I report a bug or a security issue?
Send bug reports to the support email with steps to reproduce, screenshots if useful, and the browser or device you used. Report security vulnerabilities using the same address with the subject "Security", and please do not publicly disclose the issue until we have had a chance to investigate.
Can I request a refund?
Refunds for services and products are governed by our Refund & Cancellation Policy. If you believe you are entitled to a refund, email us with your invoice or order reference and we will review it promptly.
Security
Responsible disclosure
If you discover a security vulnerability in any of our products or applications, email thedoersfirm@gmail.com with the subject "Security" and a clear description of the issue. Please give us reasonable time to investigate and fix the problem before disclosing it publicly. We will acknowledge valid reports and keep you updated on remediation.
Privacy
Data and privacy requests
To access, correct, export, or delete your personal data, email thedoersfirm@gmail.com with the subject "Data request". We may need to verify your identity before we act. See our Privacy Policy for full details of your rights and how we handle personal data.
Read the Privacy Policy →Still stuck?
Send us a message and we will take it from there.
Include as much detail as you can — product name, what you expected, and what happened. It helps us solve it faster.