Refund & Cancellation Policy

Plugin purchases and platform charges

This section applies to The Doers Firm plugins for Codex and ChatGPT, including skills-only packages and any expressly identified connected services.

Installing a free plugin from The Doers Firm does not create a payment obligation to us. A free download has no purchase price to refund. If we sell a paid plugin, license, or associated service, the price, scope, billing basis, and applicable cancellation information will be supplied before checkout.

OpenAI subscriptions, marketplace payments handled by a platform, and connected-provider API charges are managed by their respective providers. Request cancellation or refund through the seller or processor shown on your receipt. We cannot cancel another provider’s subscription or issue a refund for funds we did not receive.

For a purchase directly from us, email thedoersfirm@gmail.com with the product or plugin name and order reference. Do not send card numbers or credentials. Mandatory cancellation rights, remedies for faulty or misdescribed digital content, and other statutory consumer protections prevail over any general no-refund wording in this policy. Uninstalling a plugin does not itself cancel billing.

1. Introduction

This Refund & Cancellation Policy explains the terms on which The Doers Firm ("we", "us", "our") accepts cancellations and issues refunds for our services, subscriptions, and digital products.

It forms part of our Terms & Conditions. By purchasing or engaging our Services, you agree to this policy.

2. Scope

This policy applies to design and development projects, retainers, subscriptions, digital products, and access to AI-powered tools and applications that we sell directly. Purchases made through third-party platforms, including the OpenAI GPT Store, are also subject to that platform's refund rules, and platform fees may be non-refundable.

3. Deposits

Unless otherwise agreed in writing, projects begin with a deposit that reserves our time and capacity. Deposits are generally non-refundable once work has started, because they compensate us for committed resources and planning that cannot be recovered.

If you cancel before any work has started, we may refund the deposit minus any third-party costs we have already incurred on your behalf.

4. Cancellation by the client

You may cancel a project at any time by written notice. Where you cancel:

• You are responsible for the value of all work completed up to the date of cancellation, including any milestone that has been reached or delivered.
• Any non-refundable third-party costs already committed on your behalf remain payable.
• If the amount you have already paid exceeds the value of work completed, we will refund the difference.
• If the amount paid is less than the value of work completed, the outstanding balance becomes immediately due.

5. Cancellation by us

We may cancel or decline an engagement at any time, including where a project falls outside our scope, where required information or approvals are not provided, or where continuing would breach our legal or ethical obligations. If we cancel for reasons not attributable to you, we will refund any amounts paid for work not yet performed.

6. Refund eligibility

Because our work is bespoke and time-intensive, refunds are assessed on a case-by-case basis. In general:

• Work already completed and delivered is not refundable.
• Milestones already approved by you are not refundable.
• If a delivered item does not materially match the agreed scope and we cannot correct it within a reasonable period, we may issue a partial or full refund at our discretion.
• Requests made more than 30 days after delivery of the relevant item are normally not eligible.

7. Subscriptions and recurring billing

Recurring plans renew automatically at the stated interval until cancelled. You may cancel at any time, and the cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for partial billing periods.

We are not able to refund periods where the service was available but unused. If you believe you were charged in error, contact us within 14 days of the charge.

8. Digital products and AI tools

Digital products, downloadable files, prompt libraries, and access to AI-powered tools are delivered immediately. Once access has been provided or a file has been downloaded, the purchase is final and non-refundable, except where the product is materially defective and we cannot remedy it.

Usage-based charges, consumed credits, and API costs incurred through third parties are non-refundable.

9. Statutory consumer rights

If you are a consumer in the UK or EEA, you normally have 14 days from the date of purchase to cancel a distance contract. However, by requesting immediate access to digital content, downloads, or services and acknowledging that you will lose your right to cancel, you consent to the supply beginning immediately and waive that cancellation right once the content has been delivered.

Nothing in this policy limits any statutory rights you have that cannot be excluded by law.

10. Chargebacks

Please contact us before raising a chargeback with your bank or payment provider. We will work with you to resolve the issue directly. If a chargeback is raised without contacting us first and is found to be invalid, we may recover the associated fees and suspend access to the Services.

11. How to request a refund

Email thedoersfirm@gmail.com with the subject "Refund request" and include your name, the invoice or order reference, the date of purchase, and the reason for your request.

We may ask for additional information to assess the request. We aim to acknowledge all refund requests within one business day and to reach a decision within 10 business days.

12. Processing refunds

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider and typically take 5–10 business days after we approve the refund. We will confirm by email when the refund has been initiated.

13. Contact

For any question about this policy, contact The Doers Firm at thedoersfirm@gmail.com or +44 7366 382523.